AlbSoftUtilityCore is supplied to participating utility organizations. The organization using the service ordinarily decides why customer and operational records are processed. Its own notice, agreement, and local legal requirements may provide additional terms.
Information processed
Depending on the deployment and user role, UtilityCore can process customer codes, names, addresses and optional phone numbers; meter and reading records; billing periods, tariffs, invoices and payments; notifications; verified account email addresses, credentials and authentication sessions; audit events; device synchronization records; reports; and operational monitoring data.
Why information is processed
Records are processed to operate the utility service, support field work, synchronize authorized devices, manage billing and payments, maintain auditability, secure user access, troubleshoot service operation, and meet the participating organization’s legal or operational requirements.
Offline and synchronized storage
The Android field client can store authorized operational records locally so work can continue without a network connection, then synchronize when connectivity returns. Android authentication tokens use Android Keystore-backed encryption. The web portals are online-only. Commercial and Operations use secure, HttpOnly refresh cookies and in-memory access tokens; the Platform administrator portal holds its access token in memory.
System boundaries
Identity manages customer account credentials and verification. Commercial manages subscriptions and related finance. Platform administrators operate tenant lifecycle controls. Operations manages each participating utility’s business records. Access between these systems is limited to authorized, purpose-specific exchanges rather than shared user sessions or unrestricted database access.
Sharing and retention
Information may be available to the participating organization’s authorized users, AlbSoft personnel or service providers who need access to operate and support the service, and authorities where legally required. Retention, deletion, and access rules depend on the organization’s deployment agreement and applicable law. AlbSoft does not sell UtilityCore customer records.
Security and individual requests
UtilityCore uses role-based access, authenticated synchronization, encryption in transit, and audit records. No system is completely secure. Individuals should ordinarily direct requests about a utility company’s customer or billing records to that organization. For a UtilityCore account-deletion request, use our account-deletion page. For other privacy questions contact support@albsoft.me. Do not send passwords or customer records by email.
Changes
This notice may be updated as the controlled pilot and deployment terms evolve. The effective date above identifies this website version.